Connection at Work... a 'soft' approach to sustainable competitive advantage?
Michael Lee Stallard is a vigorous proponent of the bottom-line value of fit in any organization. Fit, passion, and connection are direct contributors to productivity, alignment, retention and a host ...
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
Choosing candidated based on assessment data yields BIG improvements in sales performance and turnover.